Job Description The Principal AI Specialist, Customer Success role is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk AI solutions. The overarching objective of the Principal AI Specialist, Customer Success is to ensure Zendesk customers realize business value and outcomes from their investment in Zendesk’s Advanced AI Agents . This role will work across a customer’s organization, from a CXO-level down to…